I am a demonstrably successful, technically savvy Professional well-qualified to excel as a Product Manager and/or Business Analyst in the digital industry, including mobile, Internet, New Media, using strong business analysis, leadership, customer relations, and process improvement skills.
I have utilized business analyst skills to analyze product workflow processes for creation of online banner ads for AT&T. In this role, I identified process gaps, identify core components needed to analyze a business area, and applied new communication strategies for eliciting and interacting with virtual team. I also developed functional system requirements used to define testing objectives and verify requirements are testable.
Some of my notable accomplishments include: cutting product cycle fulfillment times from 60 to 30 days after assuming leadership, mentoring, and motivation of a 16-person team of Online Display Consultants, Designers, and Proofreaders; facilitated and supported new product introductions as the Operations liaison to the Product & Sales divisions.
Specialties: Business Analysis • Product Management • Process Creation • Problem Resolution • Web Consulting • Social Media/Networking • Web 2.0 • Technical Analysis & Consulting • Customer Resolutions Content Development • Online Marketing • Troubleshooting